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KOIO

Organic Cotton No Show Socks

Spend $250, Get 2 Pairs Free

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Gift With Purchase Offer

KOIO

Organic Cotton No Show Sock

Made from a unique blend of certified organic cotton and innovative 'aerolight'™ fiber, our Organic Cotton No Show socks are too good to show off. Literally. Comfortable yet low-cut to sit undetected, they're the perfect union of fashion and function. Their specially designed and patented silicone feature keeps your sock in place and your feet in comfort.

Only available in colors Arctic White & Mirage Gray, sizes S-XL

Organic Cotton No Show Sock

Made from a unique blend of certified organic cotton and innovative 'aerolight'™ fiber, our Organic Cotton No Show socks are too good to show off. Literally. Comfortable yet low-cut to sit undetected, they're the perfect union of fashion and function. Their specially designed and patented silicone feature keeps your sock in place and your feet in comfort.

Only available in colors Arctic White & Mirage Gray, sizes S-XL

Offer eligible on orders over $250 before taxes. Offer eligible while supplies last.

The Winter Sale: Up to 50% Off

Terms

Free shipping applies only to domestic orders in the Contiguous United States totaling $100+.

Promotions cannot be combined for additional discounts. Accessories are excluded from any site promotion.

Terms

Free shipping applies only to domestic orders in the Contiguous United States totaling $100+.

Promotions cannot be combined for additional discounts. Accessories are excluded from any site promotion.

Items on sale with less than a 50% discount are eligible for exchange only. Exchange Only items cannot be refunded, but can be exchanged for a different size, a different item, or store credit.

Final Sale items are heavily discounted and cannot be returned or exchanged.

Free shipping applies only to domestic orders totaling $100+.

Holiday Sale is available online and in stores while supplies last. Cannot be combined with any other offer, including Last Call. Exchanges or store credit only. No refunds.

Sale orders placed between December 9 and November December 31 may be exchanged or returned for store credit through January 14, 2023. No returns for full refunds will be permitted for sale items.

5 Days of Gifts Schedule:

- Day 1: 35% off select Capri colorways

- Day 2: 35% off select high-tops

- Day 3: 35% off select low-tops

- Day 4: 30% off all men’s boots

- Day 5: 30% off select women’s boots

Frequently Asked Questions

Questions? We have answers.

Please call, chat, or email us here with any additional inquiries.

Payments

What forms of payment do you accept?

We accept credit cards, Apple Pay, Google Pay, Amazon Pay, Meta Pay, and cash (in stores only). Domestic clients may also pay in four bi-weekly installments using Shop Pay.

Is it safe to use my credit card on Koio’s website?

Yes! Koio’s checkout is powered by Shopify, which is certified Level 1 PCI DSS compliant. This compliance covers all six PCI standard categories: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program, implementing strong access control measures, regularly monitoring and testing networks, and maintaining an information security policy.

When will I be charged?

You will be charged as soon as your order is processed, which can take up to one hour.

What is Shop Pay?

Shop Pay allows you to pay for your order in manageable installments. The installment plan is interest-free and split into four equal payments that are charged to your card every two weeks.

Can I use a Visa gift card?

Yes, you can use a Visa gift card. That said, be sure to save your Visa gift card after purchasing even if the balance reaches zero. You will need to present the card, or the digits on the card, when returning items purchased with it. Without the card, you cannot make returns.

We do not recommend using a Visa gift card as they do not have a bank account associated with them. Hence, we cannot refund back to the Visa gift card in case of a return. If you choose to pay with a Visa gift card, we can only offer store credit in case of a return.

Orders

Can I change my order?

We cannot make changes to your order after it has been placed. If you accidentally placed an order and would like to return it, please call us at (929) 205-2826, email us at hello@koio.co, or visit our Returns Center.

Can I change my shipping address?

We cannot change shipping addresses after orders are placed. If you accidentally placed an order and would like to return it, please call us at (929) 205-2826, email us at hello@koio.co, or visit our Returns Center.

Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account will make checking out easier in the future, as we will securely save your name, address, and the last four digits of your credit card number for you. Plus, we’ll keep you updated on product launches if you create an account! Click here to create an account.

The product I want is out of stock in my size. Will it be restocked?

Seasonal colorways, collaboration products, and products in our Last Call collections will not be restocked. All other items are considered core products, and most of them will be restocked. To add yourself to the waitlist, email hello@koio.co, message us through our live chat, or call us at (929) 205-2826.

How do I add myself to the waitlist for a sold-out style?

To get on the waitlist for a product restock, email hello@koio.co, message us through our live chat, or call us at (929) 205-2826. Include your name, shoe size, and the name of the style and color you’re interested in. We will get back to you within 24 hours to confirm that you’ve been added to the waitlist.

How do I know you received my order?

You will receive an order confirmation email from hello@koio.co immediately after placing your order.

Can I pre-order new styles and colors before they launch?

Occasionally we allow email subscribers to pre-order shoes. If you’d like to have access to pre-ordering, sign up for our emails. If you have any additional questions, email hello@koio.co, message us through our live chat, or call us at (929) 205-2826.

Can I pre-order styles that have sold out?

We currently offer pre-order on select styles and sizes that will come back in stock within 4-6 weeks.

How do I pre-order an item?

All items eligible for pre-order will be marked as “Pre-Order” on the product page. Simply add a pre-order item to your bag just like any other item, and check out. Once each item ships, we will send you an email containing the tracking information.

When will my pre-order arrive?

We will ship your pre-order as soon as it becomes available. Once each item ships, we will send you an email containing the tracking information. We do our best to ship pre-order items as close to the estimated ship date as possible. In the event that an item is ready to ship later than expected, rest assured that we are working to expedite your order and will try to keep you updated of any changes.

Can I exchange or return a pre-order?

If you are not completely satisfied with your pre-order purchase, you can always exchange or return it within 14 days of the ship date. Please note that sale pre-order items are eligible for exchange or store credit only.

Shipping

What shipping methods do you offer?

We currently offer two different shipping methods for domestic orders:

Standard Shipping: 3-5 business days (Free)*
Express Shipping: 2-3 business days for orders placed before 1:00 PM ET ($20)**

*Standard shipping to Hawaii, Alaska or Puerto Rico may take an additional two weeks.
**Rate applies to one pair of shoes and therefore may vary depending on the weight of your order. If you have questions, please email hello@koio.co, message us through our live chat, or call us at (929) 205-2826.

Where do Koio orders ship from?

Most orders are shipped from our warehouse in Langhorne, PA. Occasionally we ship from our stores in New York City and Los Angeles.

Can I track my order?

Yes, you will receive a shipment confirmation email as soon as your order ships. The shipment confirmation email will include a tracking number. Please allow 24-48 hours before tracking your order.

Do you ship internationally?

Yes, we do offer international shipping! International shipping times vary depending on your location.

For international orders, we’ll calculate and apply applicable taxes and duties for you at checkout. They’ll be added to your total shipping cost.

Just a few things to note: Shipping costs, taxes, and duties applied at checkout are not refundable. Some banks charge foreign transaction fees, which Koio does not assume responsibility for.

For information about international returns, scroll to the Exchanges & Returns section.

Will I be charged taxes and duties?

Sales tax will be applied in states where we have a storefront.

For international orders, we’ll calculate and apply all applicable taxes and duties for you at checkout. They’ll be added to your total shipping cost.

Just a few things to note about international orders: Taxes and duties applied at checkout are not refundable. Some banks charge foreign transaction fees, which Koio does not assume responsibility for.

Route Package Protection

What is Route 1-Click Protect + Green package protection?

Route 1-Click Protect + Green is a package insurance service. It protects your packages from damage, loss, and theft, so you can enjoy peace of mind while waiting for your order to arrive. Route 1-Click Protect + Green is also certified carbon-neutral.

I paid for Route 1-Click Protect + Green, but my package never arrived/was damaged upon arrival. What should I do?

If your package never arrives or if it’s damaged upon arrival, you can easily file a claim with Route at claims.route.com and receive a replacement or full reimbursement in turn.

Do I need to download an app to use Route 1-Click Protect + Green?

You don’t need an app to take advantage of Route’s 1-Click Protect + Green protection services. If you need to file a claim with Route, you can do so online at claims.route.com, or through the iOS or Android apps if you choose to download the app.

Why was I charged for Route 1-Click Protect + Green package protection?

Route 1-Click Protect + Green package protection is automatically applied to all orders unless you choose to opt out at checkout. If you accidentally opted in and would like to remove Route protection from your order, contact us at hello@koio.co or (929) 205-2826, and we'll remove it from your order. , and we'll remove it from your order.

NOTE: If you opt out of Route 1-Click Protect + Green package protection, Koio is not responsible for any damaged, lost or stolen packages.

Exchanges & Returns

What is your return policy?

We accept returns of most unused and unworn product within 14 days of shipment. All products must be returned with their original packaging, with accessories and dust bags to be eligible for a full refund.

Collaboration products or products purchased during promotions and sales are only eligible for exchange or store credit.

Can I return my online order at my local Koio store?

Yes, orders placed online can be returned at your local Koio store. To find a store near you, click here.

How can I make an exchange?

To start an exchange*, navigate to our Returns Center, then enter your order number and email address or zip code. Follow the steps on your screen to exchange for a different size, color, or style.

*These instructions apply only to domestic exchanges. Please scroll down on this page to view international exchange instructions.

When will my exchange ship?

Exchanges will ship out immediately if an instant exchange was created in Loop. If you choose a standard exchange, the new item will ship once the original item was received by our warehouse.*

*Applies only to domestic exchanges. Please scroll down on this page to view international exchange instructions.

Do you accept international exchanges and returns?

Yes, we do accept international exchanges and returns.

If you receive your Koios and decide that you would like to return or exchange them, you can send the order back to us. A few things to note: Koio is not responsible for return-shipping costs. Once your return is received and inspected at our warehouse, you’ll receive a refund. While waiting for your return to arrive at our warehouse, you may place a new order for the product you’d like.

If you have any questions, please email hello@koio.co, message us through our live chat, or call us at (929) 205-2826.

What if I want to exchange or return my order after the 14-day window has ended?

After 14 days from the shipping date, your item(s) will no longer be eligible for a return or exchange. If you have any questions, email hello@koio.co, message us through our live chat, or call us at (929) 205-2826.

When will I be refunded?

After your return arrives at our warehouse, please allow three to five business days for our warehouse team to process it. Once your return is processed, your refund will be released to your original payment method and we will send you an email confirming the refund.

Refunds will usually appear on your bank statement within 24 hours, but it can take five to 10 business days depending on your payment provider’s standard processing time.

If you returned your items for store credit, this would be emailed to you in the form of a gift card upon the item being delivered back to our warehouse. The gift card will not expire.

Product Knowledge

How do I care for my Koios?

Koios are made from the finest eco-luxe Italian leathers, suedes, and nubucks, all of which require a different kind of care. Caring for your Koios will extend their lifecycle so you can wear them for years to come! Check out our Care Guide to find out how to care for yours.

Do you sell vegan shoes?

We do not offer any vegan shoes at this time.

Where are Koios made?

Koios are handcrafted in Italy from start to finish. To learn more about our craftsmanship and production processes, click here.

Why did you stop using Margom soles?

The Capri 1.0 was made with rubber soles from Margom. While working with Margom, we learned that the company’s materials and processes are really dated. First and foremost, they use fossil fuel-derived synthetic rubbers—we urged them to use natural or recycled rubbers, but they wouldn’t even engage in the conversation (probably because they want to minimize input costs).

Frustrated with Margom’s refusal to change for the sake of the planet, we found a more modern and innovative sole manufacturer, which is also located in Italy. For the Capri 2.0, we worked closely with this new manufacturer to develop a custom Capri sole. Not only is it made with responsibly sourced natural rubber and recycled rubber, but it’s also more comfortable and durable than Margom’s. All in all, the new Capri sole is better than ever.

Are Koios waterproof?

Koios are water-resistant, but they’re not waterproof. This means they’ll resist water but only to a certain degree. Visit our Care Guide to learn how to prevent water damage.

How do I know which size is right for me?

To determine your perfect size, visit the product page for the style you’re interested in and click the Size Finder.

Do you offer custom sizes?

We generally do not offer custom sizes. That said, many of our shoes are available in extended sizes such as 14 and 15. Our bestselling Capri sneaker is available in a wide fit, too. If you have any additional questions, please email hello@koio.co, message us through our live chat, or call us at (929) 205-2826.

Are Koios recyclable?

Koios are built to endure frequent wear for years, but eventually they’ll arrive at the end of their lifecycle. We developed Koio Recycling to ensure the environmental impact of your shoes remains low even after they’ve reached this point. To recycle your Koios, just follow these three simple steps:

1. Email us at hello@koio.co when you feel your Koios have reached the end of their lifecycle.
2. Using the pre-paid shipping label we send you, pack up your Koios and send them back to us—we’ll deconstruct them and send both recyclable and non-recyclable components to the proper facilities.
3. Receive a reward of $50 toward your next pair of Koios, so you can enjoy several more years of style and comfort.

Gifting

Do you offer gift-wrapping services?

At this time, we do not offer gift-boxing or wrapping.

Do you offer gift cards?

Yes, we do offer gift cards! You can purchase a gift card here.

How can I redeem my gift card?

You can redeem your gift card online by entering your unique gift card code into at the right side of the checkout page where it reads: “Gift Card or Promo Code.” To redeem your gift card in a Koio store, present the digital gift card to the store associate at checkout.

Do you provide gift receipts?

At this time we do not offer gift receipts. That said, if you gift someone a pair of Koios, they can still return or exchange them.* They’ll need your email address, order number, shipping zip code, and name in order to return or exchange their order.

*Applies only to domestic exchanges.

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Exchange/store credit. $20 restock fee.

To sell this item at its deeply discounted price while also maintaining responsible business practices, we need to charge a $20 restocking fee for exchanges.

Eligible for exchange/store credit only.

This item is deeply discounted and as such, it cannot be returned for a refund. However, you may exchange it for a different item or store credit.