Free US Shipping & Returns
Shop Loafers in New Fall Colorways
Terms
Promotions cannot be combined for additional discounts. Accessories are excluded from any site promotion.
Terms
Holiday Sale is available online and in stores while supplies last. Cannot be combined with any other offer, including Last Call. Exchanges or store credit only. No refunds.
Sale orders placed between December 9 and November December 31 may be exchanged or returned for store credit through January 14, 2023. No returns for full refunds will be permitted for sale items.
5 Days of Gifts Schedule:
- Day 1: 35% off select Capri colorways
- Day 2: 35% off select high-tops
- Day 3: 35% off select low-tops
- Day 4: 30% off all men’s boots
- Day 5: 30% off select women’s boots
Exchanges & Returns
Domestic Exchanges & Returns (Excludes Alaska, Hawaii, and U.S. territories):
We accept returns of unused and unworn products within 14 days of shipment. All products must be returned with their original packaging, with accessories and dust bags to be eligible for a full refund. We reserve the right to refuse your return if the product shows signs of wear or has been altered from its original condition in any way.
Collaboration products or products purchased during promotions and sales are only eligible for exchange or store credit. We do not guarantee return labels for Alaska, Hawaii, U.S. territories and APO addresses.
Visit our Exchanges & Returns Center to start your exchange or return, then enter your order number and email address or zip code, and follow the prompts on your screen.
International Exchanges & Returns:
If you receive your Koios and decide that you would like to return or exchange them, you can send the order back to us. A few things to note: Koio is not responsible for return-shipping costs.
Once your return is received and inspected at our warehouse, you’ll receive a refund. We reserve the right to refuse your return if the product shows signs of wear or has been altered from its original condition in any way.
Please email hello@koio.co, to confirm the return and provide tracking information. If you have any questions, you can also message us through our live chat, or call us at (929) 205-2826.
Still have questions?
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