Domestic Exchanges & Returns (Excludes Alaska, Hawaii, and U.S. territories):
Our extended holiday returns window will be until January 14th for orders placed between November 6th through January 1st. Items placed on sale are eligible for store credit or exchange only. Final sale items are not eligible for a return. Orders placed outside this window will have our standard 14-day returns window from the date of shipment.
All products must be returned with their original packaging, with accessories and dust bags. We reserve the right to refuse your return if the product shows signs of wear or has been altered from its original condition in any way.
We do not guarantee return labels for Alaska, Hawaii, U.S. territories and APO addresses.
Visit our Exchanges & Returns Center to start your exchange or return, then enter your order number and email address or zip code, and follow the prompts on your screen.
International Exchanges & Returns:
If you receive your Koios and decide that you would like to return or exchange them, you can send the order back to us. A few things to note: Koio is not responsible for return-shipping costs.
Once your return is received and inspected at our warehouse, you’ll receive a refund. We reserve the right to refuse your return if the product shows signs of wear or has been altered from its original condition in any way.
Please email email@example.com, to confirm the return and provide tracking information. If you have any questions, you can also message us through our live chat, or call us at (929) 205-2826.
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Eligible for exchange/store credit only.
This item is deeply discounted and as such, it cannot be returned for a refund. However, you may exchange it for a different item or store credit.