Surprise Sale! 20% Off Sitewide
NEW RELEASE: The Fabro is now available in Gravity!
Free US Shipping & Returns
Terms
Terms
We accept returns and exchanges of most unworn and unused products within 14 days of purchase.
The following items are only eligible for exchange or store credit: products purchased during promotions and sales, collaboration products, Last Call items except those listed for $125 or $95. The following items are final sale and may not be returned or exchanged: Last Call items listed for $125 and $95, Koio Vintage products, care accessories, and Koio sweatshirts.
Visit our Exchanges & Returns Center to start your exchange or return, then enter your order number and email address or zip code, and follow the prompts on your screen.
International Exchanges & Returns:
If you receive your Koios and decide that you would like to return or exchange them, you can send the order back to us. A few things to note: Koio is not responsible for return-shipping costs. Once your return is received and inspected at our warehouse, you’ll receive a refund. While waiting for your return to arrive at our warehouse, you may place a new order for the product you’d like.
If you have any questions, please email hello@koio.co, message us through our live chat, or call us at (929) 205-2826.
Still have questions?
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Exchange/store credit. $20 restock fee.
To sell this item at its deeply discounted price while also maintaining responsible business practices, we need to charge a $20 restocking fee for exchanges.
Eligible for exchange/store credit only.
This item is deeply discounted and as such, it cannot be returned for a refund. However, you may exchange it for a different item or store credit.
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