Returns and Exchanges Instructions I KOIO

​​Domestic Exchanges & Returns (excludes Alaska, Hawaii, and U.S. territories):


Exchange Policy:

We offer one free exchange per order within 14 days of delivery for unworn and unaltered items. We offer both standard and instant exchanges. With a standard exchange, your new item will ship once the original item is returned back to us. With an instant exchange your new item will ship within 24 business hours, after putting down a $1 refundable deposit. For both exchange options, a pre-paid label is provided. Please visit our portal here.

Please note final sale items are non-returnable and not exchangeable.


Return Policy:

We honor a return within 14 days of delivery for unworn and unaltered items. Returns have a $9.95 shipping label fee, which will be waived if you opt for a store credit refund. All refunds are processed within 5 days after receiving the item(s) back at our warehouse. Start your return here and follow the instructions to receive a pre-paid returns label to send back your item(s).

Please note final sale items are non-returnable, and sale items purchased with a 30% or higher discount are eligible for store credit or exchange only.

All products must be returned with their original packaging and with the return label provided by Koio in order to be processed. Original shipping costs are non-refundable. Store credit is unable to be converted into a refund once issued. We reserve the right to refuse your return if the product shows signs of wear or has been altered in any way; or if your account has been flagged for return abuse.

International Returns:

We accept returns on international orders within 14 days of delivery for unworn and unaltered items. A $25 shipping label fee applies for all international returns, and original shipping fees are not refundable. Please visit our international returns portal here.

For countries that accept DDP shipments (Delivered Duty Paid), duties and taxes will be collected at checkout and refunded for returns. For countries where DDU (Delivered Duty Unpaid) is required, duties and taxes will not be collected at checkout and hence will not be refunded for returns.

At this time we are unable to offer international exchanges. We would recommend setting up a return and placing a new order.

All products must be returned with their original packaging and with the return label provided by Koio in order to be processed. Original shipping costs are non-refundable. Store credit is unable to be converted into a refund once issued. We reserve the right to refuse your return if the product shows signs of wear or has been altered in any way; or if your account has been flagged for return abuse.