Exchanges & Returns

• To start an exchange, navigate to our Returns Center
• Enter your email address or order number and zip code
• Select the product you would like to exchange and click “Exchange” on the screen
• To exchange for a different size, select a new size and confirm
• To exchange for a different style or color, select “Find Something New” then choose the pair you’d like and confirm
• Print the pre-paid shipping label we email you, then mail back the original item
• Your new pair will be shipped instantly!

Domestic Returns (Excludes Alaska, Hawaii, and U.S. territories

• To start a return, navigate to our Returns Center
• Enter your email address or order number and zip code
• Select the product you would like to return and click “Return” on the screen
• Refunds are processed 2 to 7 business days after our warehouse receives your return. They will be credited to the card you used to make the initial purchase

International Returns (Includes Alaska, Hawaii, and U.S. territories.)

• Email us at contact hello@koio.co
• Please note: Koio does not provide pre-paid international return labels at this time. International return and exchange costs are the client’s responsibility

In-store returns

• Online and in-store purchases can be returned and exchanged in our stores
• Please be prepared to show your order number or receipt to the Sales Associate at the store