Terms

We accept returns and exchanges of unworn and unused products within 30 days of purchase, excluding Koio Vintage purchases, collaboration purchases, and products purchased during promotions and sales, which can only be exchanged. Promotions cannot be combined for additional discounts. The Koio x Norm Architects bench is made to order, and therefore it is final sale. Customer is responsible for taxes and shipping costs.

terms2

15% off applied at checkout using code SITEWIDE15. Offer expires 11:59pm EST on XX/XX/XX. Valid online and in-store. Offer cannot be used in combination with any other offer including Koio Rewards or applied to previous purchases or the purchase of gift cards. Offer not redeemable for cash or cash equivalents. Offer does not apply to Koio Vintage items. Koio reserves the right to modify, replace, or cancel the offer at any time.

Exchanges & Returns

BEST OPTION

EXCHANGES

Exchange your item for a different size, color, or style. Your new item will ship instantly!

Start an exchange

Returns

If you’re not interested in exchanging for a different size, style, or color, tap the link below to start a return.

Start a Return

International orders

International orders can not be returned or exchanged at this time, please message us for more information.

email us

Domestic Exchanges (Excludes Alaska, Hawaii, and U.S. territories)

To start an exchange, navigate to our Returns Center
Enter your email address or order number and zip code
Select the product you would like to exchange and click “Exchange” on the screen
To exchange for a different size, select a new size and confirm
To exchange for a different style or color, select “Find Something New” then choose the pair you’d like and confirm
Print the pre-paid shipping label we email you, then mail back the original item
Your new pair will be shipped instantly!

Domestic Returns (Excludes Alaska, Hawaii, and U.S. territories

To start a return, navigate to our Returns Center
Enter your email address or order number and zip code
Select the product you would like to return and click “Return” on the screen
Refunds are processed 2 to 7 business days after our warehouse receives your return. They will be credited to the card you used to make the initial purchase

International Returns (Includes Alaska, Hawaii, and U.S. territories.)

Email us at contact hello@koio.co
Please note: Koio does not provide pre-paid international return labels at this time. International return and exchange costs are the client’s responsibility

In-store returns

Online and in-store purchases can be returned and exchanged in our stores
Please be prepared to show your order number or receipt to the Sales Associate at the store

You can add 3 more styles to your TryNow order.

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