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Terms
Sale orders placed between November 4 and November 30 may be exchanged or returned for store credit through January 14, 2023. No returns for full refunds will be permitted for sale items.
Full-price orders placed between December 1 and December 31 may be returned for a full refund or store credit, or exchanged through January 14, 2023.
Promotions cannot be combined for additional discounts.
The Koio x Norm Architects bench is made to order, and therefore it is final sale. Customer is responsible for taxes and shipping costs.
Terms
Caring for your Koios
CHROME-TANNED LEATHER
CHROME-TANNED LEATHER: These instructions apply to all leather shoes except Castagna and Mocha colorways, and the Primo in Onyx.
Upon receiving your Koios, lightly coat them with our Eco Protector Spray. Be sure to test it on a small section before spraying your entire shoe
Press the bristled tip of our Eco Cleaner against the sole of your shoe and squeeze gently to dispense formula
Using circular motions, gently scrub the upper and sole until clean
Remove excess formula using our microfiber cloth
Allow shoes to air dry completely for at least 2 hours
VEGETABLE-TANNED LEATHER
VEGETABLE-TANNED LEATHER: These instructions apply to the Mocha and Castagna shades of our leather shoes, as well as the Primo in Onyx.
Vegetable-tanned leather Koios are hand-brushed with a blend of waxes and oils that nourish the material’s surface, so you won’t need to do anything upon receiving them
Regularly use a dry, soft cloth to sweep away dirt and debris
Every four to six months, apply a generous amount of leather conditioner to your shoes to maintain their natural sheen and prevent cracking
Allow to dry fully after conditioning—dry time depends on the conditioner used
Please note, our cleaning products are not suitable for use on vegetable-tanned leathers
SUEDE & NUBUCK
SUEDE & NUBUCK: These instructions apply to all styles made with suede or nubuck.
Upon receiving your Koios, lightly coat them with our Eco Protector Spray. Be sure to test it on a small section before spraying your entire shoe
Suede and nubuck do not respond well to moisture, so we recommend spot-cleaning these materials with an ‘eraser,' which doesn’t require water
Gently rub the ‘eraser’ against spots and scuffs until minimized or removed entirely
CANVAS, Mesh, & nylon
CANVAS, Mesh, & nylon: These instructions apply to all non-leather shoes made with canvas, mesh, or nylon.
Upon receiving your Koios, lightly coat them with our Eco Protector Spray. Be sure to test it on a small section before spraying your entire shoe
Press the bristled tip of our Eco Cleaner against the sole of your shoe and squeeze gently to dispense formula
Using circular motions, gently scrub the upper and sole until clean
Remove excess formula using our microfiber cloth
Allow shoes to air dry completely for at least 2 hours
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