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Terms

Free shipping applies only to domestic orders in the Contiguous United States totaling $100+.

Promotions cannot be combined for additional discounts. Accessories are excluded from any site promotion.

The Koio x Norm Architects bench is made to order, and therefore it is final sale. Customer is responsible for taxes and shipping costs.

Terms

All sale purchases are final sale—exchanges only, no returns. Gift cards cannot be used on sale products. Promotional offers and discounts cannot be applied to sale purchases.

Free shipping applies only to domestic orders totaling $100+.

Holiday Sale is available online and in stores while supplies last. Cannot be combined with any other offer, including Last Call. Exchanges or store credit only. No refunds.

Sale orders placed between December 9 and November December 31 may be exchanged or returned for store credit through January 14, 2023. No returns for full refunds will be permitted for sale items.

5 Days of Gifts Schedule:

- Day 1: 35% off select Capri colorways

- Day 2: 35% off select high-tops

- Day 3: 35% off select low-tops

- Day 4: 30% off all men’s boots

- Day 5: 30% off select women’s boots

Caring for your Koios

Koios are made from fine Italian materials, each of which requires a different kind of care. Scroll to learn how to keep yours looking box-fresh with Koio-approved care products.

CHROME-TANNED LEATHER

CHROME-TANNED LEATHER: These instructions apply to all leather shoes except Castagna and Mocha colorways, and the Primo in Onyx.

Pre-wear care

Upon receiving your Koios, lightly coat them with our Eco Protector Spray. Be sure to test it on a small section before spraying your entire shoe

Regular care

Press the bristled tip of our Eco Cleaner against the sole of your shoe and squeeze gently to dispense formula

Using circular motions, gently scrub the upper and sole until clean

Remove excess formula using our microfiber cloth

Allow shoes to air dry completely for at least 2 hours

BETWEEN-WEARS CARE

Place men’s or women’s shoe trees inside your Koios to maintain structure, minimize unwanted odors, and prevent moisture accumulation

VEGETABLE-TANNED LEATHER

VEGETABLE-TANNED LEATHER: These instructions apply to the Mocha and Castagna shades of our leather shoes, as well as the Primo in Onyx.

PRE-WEAR CARE

Vegetable-tanned leather Koios are hand-brushed with a blend of waxes and oils that nourish the material’s surface, so you won’t need to do anything upon receiving them

REGULAR CARE

Regularly use a dry, soft cloth to sweep away dirt and debris

Every four to six months, apply a generous amount of leather conditioner to your shoes to maintain their natural sheen and prevent cracking

Allow to dry fully after conditioning—dry time depends on the conditioner used

Please note, our cleaning products are not suitable for use on vegetable-tanned leathers

BETWEEN-WEARS CARE

Place men’s or women’s shoe trees inside your Koios to maintain structure, minimize unwanted odors, and prevent moisture accumulation

SUEDE & NUBUCK

SUEDE & NUBUCK: These instructions apply to all styles made with suede or nubuck.

PRE-WEAR CARE

Upon receiving your Koios, lightly coat them with our Eco Protector Spray. Be sure to test it on a small section before spraying your entire shoe

REGULAR CARE

Suede and nubuck do not respond well to moisture, so we recommend spot-cleaning these materials with an ‘eraser,' which doesn’t require water

Gently rub the ‘eraser’ against spots and scuffs until minimized or removed entirely

BETWEEN-WEARS CARE

Place men’s or women’s shoe trees inside your Koios to maintain structure, minimize unwanted odors, and prevent moisture accumulation

CANVAS, Mesh, & nylon

CANVAS, Mesh, & nylon: These instructions apply to all non-leather shoes made with canvas, mesh, or nylon.

PRE-WEAR CARE

Upon receiving your Koios, lightly coat them with our Eco Protector Spray. Be sure to test it on a small section before spraying your entire shoe

REGULAR CARE

Press the bristled tip of our Eco Cleaner against the sole of your shoe and squeeze gently to dispense formula

Using circular motions, gently scrub the upper and sole until clean

Remove excess formula using our microfiber cloth

Allow shoes to air dry completely for at least 2 hours

BETWEEN-WEARS CARE

Place men’s or women’s shoe trees inside your Koios to maintain structure, minimize unwanted odors, and prevent moisture accumulation

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Exchange/store credit. $20 restock fee.

To sell this item at its deeply discounted price while also maintaining responsible business practices, we need to charge a $20 restocking fee for exchanges.

Eligible for exchange/store credit only.

This item is deeply discounted and as such, it cannot be returned for a refund. However, you may exchange it for a different item or store credit.

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