The KOIO team stands with the millions of affected people worldwide and in our local communities during COVID-19. We’re committed to keeping our Italian factory partners and NYC based team safe, our customers happy, and our business strong. Our COVID-19 FAQ page is being updated regularly, and if you have any additional questions or concerns please do not hesitate to email or call us, we’re here to help!
What is the situation at Koio's manufacturer?
Our manufacturer is outside of the immediate risk zone. They are located in the south of the Marche region, which has seen very few cases of Coronavirus so far. Our manufacturer has not seen any cases. The factory has implemented precautionary measures (disinfection, personal distance, staggered breaks, masks, etc.) to make sure employees are safe. We are in daily communication with their team and are monitoring the situation closely to ensure the safety of all workers and to minimize disruptions to our supply chain.
As of Tuesday, March 24th, Italy has shut down all nonessential factory production to limit the spread of Covid-19. This includes our footwear manufacturing partners. Production is scheduled to resume April 8.
Is there any risk of Koio products being contaminated?
No. The transit time for a pair of our shoes from our manufacturer to you is, at minimum, 4 weeks. This is far beyond the lifetime of the virus on surfaces, according to the WHO.
Will my order be delayed?
Due to Covid-19, our warehouse is operating at a reduced capacity for the safety of their workers. This means your order may be delayed a day or two. You will be notified via email as soon as your order has been shipped from our warehouse.
Due to local delivery suspensions, orders shipping to the following countries may be delayed by a few weeks until local carriers resume regular operations: Algeria, American Samoa, Angola, Antigua & Barbuda, Argentina, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Congo, Cook Islands, Costa Rica, Cuba, Curacao, Democratic Republic of the Congo, Dominican Republic, East Timor, Ecuador, Egypt, Estonia, Ethiopia, Faroe Islands, Fiji, French Polynesia, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Honduras, India, Iraq, Israel, Jamaica, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Libyan Arab Jamahiriya, Madagascar, Malawi, Maldives, Mauritania, Mauritius, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nepal, New Caledonia, Nicaragua, Nigeria, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Republic of Congo, Rwanda, Samoa, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Saint Marten, Sudan, Suriname, Swaziland, Swaziland (Eswatini), Tajikistan, Tansania, Tanzania, Timor-Leste, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, Uganda, United Arab Emirates, Uruguay, Vanuatu, Venezuela, Yemen, Zambia, and Zimbabwe.
What is Koio doing to help the humanitarian situation?
In order to help healthcare services in Italy and the US, we are increasing our donation from 1% to 5% to the Red Cross and Food Bank NYC when you opt-in using ShoppingGives on the product page or during the checkout experience. With your purchase, you’ll help support Italian manufacturing and support our global health system. You shop, we give.
We’ll be closing all Koio retail locations until further notice. Our web store remains fully functional. For any special requests, please email us directly at firstname.lastname@example.org. Your WFH Koio team will be happy to help!
Try now, buy later
In response to our store closures, we are now offering an in-home-try-on option through Klarna. You will have 30 days, beginning with your purchase date, to decide to keep your sneakers or return them back to us at no additional cost to you. Simply select the "Klarna - try now, buy later" option during your checkout experience. Learn more about Klarna here.
We will be keeping this page updated, so feel free to check back later. Rest assured that we at Koio are closely following the guidelines and recommendations of the WHO and Centers of Disease Control to minimize the spread of the virus. At the same time, we are as committed as ever to deliver a product that will be there for you even in rough times like these.
Updated: May 11, 2020