Free shipping applies only to domestic orders totaling $100+.

We accept returns and exchanges of unworn and unused products within 30 days of purchase, excluding Koio Vintage purchases, collaboration purchases, and products purchased during promotions and sales, which can only be exchanged.

Promotions cannot be combined for additional discounts.

The Koio x Norm Architects bench is made to order, and therefore it is final sale. Customer is responsible for taxes and shipping costs.

All sale purchases are final sale—exchanges only, no returns. Gift cards cannot be used on sale products. Promotional offers and discounts cannot be applied to sale purchases.