Customer Experience Associate (NYC, part-time)

Terms

Free shipping applies only to domestic orders in the Contiguous United States totaling $100+.

Promotions cannot be combined for additional discounts. Accessories are excluded from any site promotion.

Terms

All sale purchases are final sale—exchanges only, no returns. Gift cards cannot be used on sale products. Promotional offers and discounts cannot be applied to sale purchases.

Free shipping applies only to domestic orders totaling $100+.

Holiday Sale is available online and in stores while supplies last. Cannot be combined with any other offer, including Last Call. Exchanges or store credit only. No refunds.

Sale orders placed between December 9 and November December 31 may be exchanged or returned for store credit through January 14, 2023. No returns for full refunds will be permitted for sale items.

5 Days of Gifts Schedule:

- Day 1: 35% off select Capri colorways

- Day 2: 35% off select high-tops

- Day 3: 35% off select low-tops

- Day 4: 30% off all men’s boots

- Day 5: 30% off select women’s boots

Responsibilities

Ensure excellent customer experience throughout the customer lifecycle (measured by Net Promoter Score)

Answer and resolve incoming customer requests (e-mail, phone & chat)

Assist customers with returns

Organize feedback on Koio (product, etc.) and share with the team

Abilities and Experience

3 years experience as a customer experience associate

College degree

Excellent writing skills

Strong communication skills

Ability to work on multiple workstreams at the same time without losing track of tasks

Working 3 days (Saturday, Sunday, and one day during the week). Weekend work can be performed remotely. Flexibility with regards to the schedule a plus. We offer competitive compensation and a fun and high-energy startup environment.

Email your resume to johannes@koio.co to apply!

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Free US Shipping on all orders over $100

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3000

Exchange/store credit. $20 restock fee.

To sell this item at its deeply discounted price while also maintaining responsible business practices, we need to charge a $20 restocking fee for exchanges.

Eligible for exchange/store credit only.

This item is deeply discounted and as such, it cannot be returned for a refund. However, you may exchange it for a different item or store credit.