Free domestic shipping & hassle-free returns
Free domestic shipping & hassle-free returns
To return & exchange:
1. Send us an email (hello@koio.co). We'll send you a prepaid return label within 24 hours.
2. Throw the shoes in the box. We'll send you a new pair or a refund.
In New York City?
So are we! You can pick up any order at our Nolita Sneaker Gallery. Simply select this option at checkout.
Return & Exchange Shipping Info
We offer free ground shipping for all returns and exchanges in the US. International shipping on returns must be covered by the customer.
Express Shipping
We offer expedited shipping (2-3 business days) for $20.
Returns
We accept returns within 2 weeks on all clean and unused shoes. A quick try on and walk around the house is all good. Taking them out for a night on the town is less all good.
Domestic Shipping
It's free. BOOM.
Exchanges
Easy. Just let us know what pair you'd like instead and we'll send out the new pair as soon as we've received your original pair.
International Shipping
We can ship most places (and we're working on the rest). If you don't see your country listed at checkout, send us an email to hello@koio.co and we'll send you additional shipping options and rates within one business day.
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