Koio is a leather goods brand on a mission to redefine luxury – by fusing world-class craftsmanship, socially responsible manufacturing, and accessible pricing. All our shoes are made at a top-end manufacturer in Marche, Italy. We sell our products in the US and worldwide, mostly on our own channels – www.koio.co and our retail stores. We are excited to be growing fast and would love if you reached out to us about joining the team. Looking forward to hearing from you!

SENIOR FRONT-END DEVELOPER (New York City)

Koio is looking for a senior front-end developer to join our team. The developer will work with our project teams to execute high-quality website projects. They will work with the team on new e-commerce projects, from initial business development and discovery phases through implementation and deployment of the projects. In addition, they will maintain and enhance the existing Shopify Plus e-commerce website while adhering to best practices. Preferably an experienced e-commerce professional, the senior front-end developer will have a passion for researching and learning the latest digital technologies.

Responsibilities

  • Work with the Koio team on new e-commerce projects, from initial business development and discovery phases through implementation and deployment of the completed project
  • Maintain and enhance existing Shopify Plus e-commerce website while adhering to best practices
  • Play a significant role in the requirements gathering for new e-commerce projects
  • Create high-level technical design documentation
  • Develop code for new projects and maintenance of existing website
  • Perform code review before deployment 
  • If necessary, lead team of freelance developers to execute projects

  • Abilities and Experience

  • Shopify Plus experience required
  • Expert in Shopify Liquid template language
  • Expert in Shopify APIs and its usage
  • Working knowledge in Custom Shopify APP development
  • Experience in Shopify Theme development
  • Proven knowledge with Admin API and Storefront API
  • Background in Product modeling and configuration via Shopify Admin
  • Understanding of Product, Discount, Order APIs and customizations using the APIs
  • Awareness of the Marketing Events, Discounts, Gift Cards and their configurations in Shopify
  • Experience with Shopify instance management and configuration
  • Knowledge in data migration and synchronization between Shopify instances
  • Experience with code version / branching tools like Git/SVN
  • Good knowledge in AJAX/JQuery
  • Usage of theme-kit or similar code push methodology experience
  • Prior experience with Product/Customer/Order import / Order Export management
  • Solid knowledge of performance improvement best practices

  • Qualifications

  • 5+ years of e-commerce web development experience
  • 3 and more Shopify Plus project implementation experience
  • PHP Experience is nice to have
  • Comfortable researching and adopting new web technologies
  • Familiar with SEO / SEM best practices

  • This position is full-time. We offer competitive compensation and a fun and high-energy startup environment.

    Email your resume to johannes@koio.co to apply!


    CUSTOMER EXPERIENCE ASSOCIATE (New York City)

    Responsibilities

  • Ensure excellent customer experience throughout the customer lifecycle (measured by Net Promoter Score)
  • Answer and resolve incoming customer requests (e-mail, phone & chat)
  • Assist customers with returns
  • Organize feedback on Koio (product, etc.) and share with the team

  • Abilities and Experience

  • 3 years experience as a customer experience associate
  • College degree
  • Excellent writing skills
  • Strong communication skills
  • Ability to work on multiple workstreams at the same time without losing track of tasks
  • Working 5 days a week, of which one day will be Saturday

  • This position is full-time. We offer competitive compensation and a fun and high-energy startup environment.

    Email your resume to johannes@koio.co to apply!


    SENIOR FOOTWEAR AND ACCESSORIES DESIGNER (freelance)

    Responsibilities

  • Lead collection design
  • Stay up to date on materials and trends
  • Prototype design ideas with our manufacturer in Italy

  • Abilities and Experience

  • 4+ years experience in footwear and accessories design, focus on athletic and/or fashion sneakers
  • Top proficiency in Adobe Suite
  • Strong knowledge of materials
  • Exceptional communication skills
  • Italian language proficiency, an advantage

  • This position is freelance with a possibility of full-time.

    Email your resume to johannes@koio.co to apply!


    STORE ASSOCIATE (Venice, CA)

    Responsibilities

  • Deliver an awe-inspiring customer experience to customers, with a strong sales focus
  • Remain knowledgeable about all Koio products
  • Ensure store is well merchandised
  • Create and fulfill orders, both for in-store purchases and online requests
  • Communicate with KOIO team daily about sales goals, store opportunities, and challenges
  • Assist with setup and execution of events

  • Abilities and Experience

  • Some college
  • Sales experience at fashion/footwear high-end retailer
  • Knowledge of customer service principles and processes
  • Knowledge of sales principles including conversion and upsell
  • High level of ownership and responsibility
  • Eagerness to learn and grow with Koio

  • This position is part-time on weekdays with hourly compensation and potential for full-time opportunities for truly exceptional associates.

    Email your resume to shin@koio.co to apply!

     

    STORE ASSOCIATE (Soho, NY)

    Responsibilities

  • Deliver an awe-inspiring customer experience to customers, with a strong sales focus
  • Remain knowledgeable about all Koio products
  • Ensure store is well merchandised
  • Create and fulfill orders, both for in-store purchases and online requests
  • Communicate with KOIO team daily about sales goals, store opportunities, and challenges
  • Assist with setup and execution of events

  • Abilities and Experience

  • Some college
  • Sales experience at fashion/footwear high-end retailer
  • Knowledge of customer service principles and processes
  • Knowledge of sales principles including conversion and upsell
  • High level of ownership and responsibility
  • Eagerness to learn and grow with Koio

  • This position is part-time on weekdays with hourly compensation and potential for full-time opportunities for truly exceptional associates.

    Email your resume to veronica@koio.co to apply!