Latest Launch: Loafers
Free US Shipping & Exchanges
Terms
Promotions cannot be combined for additional discounts. Accessories are excluded from any site promotion.
The Koio x Norm Architects bench is made to order, and therefore it is final sale. Customer is responsible for taxes and shipping costs.
Terms
Holiday Sale is available online and in stores while supplies last. Cannot be combined with any other offer, including Last Call. Exchanges or store credit only. No refunds.
Sale orders placed between December 9 and November December 31 may be exchanged or returned for store credit through January 14, 2023. No returns for full refunds will be permitted for sale items.
5 Days of Gifts Schedule:
- Day 1: 35% off select Capri colorways
- Day 2: 35% off select high-tops
- Day 3: 35% off select low-tops
- Day 4: 30% off all men’s boots
- Day 5: 30% off select women’s boots
Exchanges & Returns
Domestic Exchanges & Returns (Excludes Alaska, Hawaii, and U.S. territories):
We accept returns and exchanges of most unworn and unused products within 14 days of purchase.
We do not guarantee return labels for Alaska, Hawaii, U.S. territories and APO addresses.
The following items are only eligible for exchange or store credit: products purchased during promotions and sales, collaboration products, Last Call items except those listed for $125 or $95. The following items are final sale and may not be returned or exchanged: Last Call items listed for $125 and $95, Koio Vintage products, care accessories, and Koio sweatshirts.
Visit our Exchanges & Returns Center to start your exchange or return, then enter your order number and email address or zip code, and follow the prompts on your screen.
International Exchanges & Returns:
If you receive your Koios and decide that you would like to return or exchange them, you can send the order back to us. A few things to note: Koio is not responsible for return-shipping costs. Once your return is received and inspected at our warehouse, you’ll receive a refund. While waiting for your return to arrive at our warehouse, you may place a new order for the product you’d like.
Please email hello@koio.co, to confirm the return and provide tracking information. If you have any questions, you can also message us through our live chat, or call us at (929) 205-2826.
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