Domestic Exchanges & Returns (Excludes Alaska, Hawaii, and U.S. territories):
We accept returns of unused and unworn products within 14 days of shipment. All products must be returned with their original packaging, with accessories and dust bags to be eligible for a full refund. We reserve the right to refuse your return if the product shows signs of wear or has been altered from its original condition in any way.
Collaboration products or products purchased during promotions and sales are only eligible for exchange or store credit. We do not guarantee return labels for Alaska, Hawaii, U.S. territories and APO addresses.
Visit our Exchanges & Returns Center to start your exchange or return, then enter your order number and email address or zip code, and follow the prompts on your screen.
International Exchanges & Returns:
If you receive your Koios and decide that you would like to return or exchange them, you can send the order back to us. A few things to note: Koio is not responsible for return-shipping costs.
Once your return is received and inspected at our warehouse, you’ll receive a refund. We reserve the right to refuse your return if the product shows signs of wear or has been altered from its original condition in any way.
Please email email@example.com, to confirm the return and provide tracking information. If you have any questions, you can also message us through our live chat, or call us at (929) 205-2826.
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Exchange/store credit. $20 restock fee.
To sell this item at its deeply discounted price while also maintaining responsible business practices, we need to charge a $20 restocking fee for exchanges.
Eligible for exchange/store credit only.
This item is deeply discounted and as such, it cannot be returned for a refund. However, you may exchange it for a different item or store credit.